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Frequently Asked Questions
 
 
 
 
 
 
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Why is my water rusty?

There could be many reasons why this is happening:

• Water main break
• Fire in the area
• Flushing Program in progress
• Hot water tank may need to be flushed


Why do I have low water pressure?

There could be many reasons for this problem:

• Screens on your faucets could be clogged
• High water demand
• Water leak in main line (property or street)


Why don’t I have any water?

The main reason this may occur

• A main break occurred in the area rupturing a water line. During emergencies like we may be unable to notify the resident in a timely manner.  If there is water work being done in the area we will notify the resident by a hand-delivered notice.


When is my water meter read?

• You are billed 6 times a year- but your meter is actually read twice a day. This is to determine many things; if there is a leak in your home, water use patterns (irrigation) or stealing of water.


What if my water meter is not working?

• Please contact the Water Billing office at City Hall 781-393-2440


How do I obtain a Final Water Reading when selling my home?

• Please contact the Water Billing office at City Hall 781-393-2440



Please contact the Water & Sewer shop for any other concerns regarding your water and water quality.  The City of Medford tests their water twice a week in several designated areas.





781-393-2403      Water & Sewer Shop  

781-393-2403   Emergency number after 4:00 p.m. and weekends

781-393-2440  Water & Sewer Billing



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City of Medford 85 George P. Hassett Drive, Medford, MA 02155
Phone: (781) 396-5500